Privacy
Privacy Policy
This Privacy Policy explains how Proudly Perth collects, uses, stores, and discloses personal information when you visit this website, place an order, contact us, or otherwise interact with our business.
Who We Are
Proudly Perth operates this website. Our ABN is 38 933 947 297. If you have a privacy question, a complaint, or a request relating to your information, please contact us at hello@proudlyperth.com.au.
What We Collect
Depending on how you use the site, we may collect information such as:
- your name, email address, phone number, and shipping address;
- order details such as product, size, quantity, order history, and fulfilment status;
- communications you send to us, including support or shipping enquiries;
- technical information such as session data, IP-related request data, browser information, and security logs that help us operate and protect the site.
Payments
Payments are processed by Stripe through Stripe Checkout. Proudly Perth does not store full credit card numbers, CVCs, or other complete card details on this website. Stripe may collect and process payment-related information in accordance with Stripe's own privacy and security practices.
How We Use Your Information
We use personal information to:
- process, confirm, pack, ship, and deliver orders;
- communicate with you about your order, delivery, returns, or support requests;
- maintain records for accounting, business administration, fraud prevention, and legal compliance;
- operate, secure, and improve the website and checkout experience.
When We Share Information
We may disclose relevant information to service providers where reasonably necessary, including:
- payment providers such as Stripe;
- email and hosting providers used to run the store and send transactional notifications;
- delivery, shipping, and fulfilment providers where needed to get your order to you;
- professional advisers, regulators, or authorities where required by law or to protect legal rights.
We do not sell your personal information.
Storage and Security
We take reasonable steps to protect information using technical and organisational measures such as password protection, access controls, session protection, and secure payment handling via Stripe. No online system can be guaranteed to be completely secure, but we work to reduce risk and limit access to authorised purposes.
Retention
We retain personal information for as long as reasonably necessary to fulfil orders, manage support issues, maintain business and tax records, resolve disputes, and meet legal or regulatory obligations.
Access and Corrections
If you believe personal information we hold about you is inaccurate, incomplete, or out of date, or if you would like to request access to the information we hold about you, contact us at hello@proudlyperth.com.au. We will review reasonable requests in line with applicable law.
Complaints
If you have a privacy complaint, please contact us first so we can investigate and respond. Include enough detail for us to understand the issue and how to contact you. We will aim to respond within a reasonable period.
Overseas Services
Some third-party services used to operate the store, such as payment processors, email providers, or hosting platforms, may store or process information outside Australia. Where we use those services, we do so for the purpose of operating the store and completing customer orders.
Changes to This Policy
We may update this Privacy Policy from time to time by publishing a revised version on this page. The updated version applies from the time it is posted.